Free Delivery on all online orders for delivery within the perimeter!

Substitution, Guarantee & Return Policy

Substitution Policy

We always make our utmost effort to get as close a look as possible to the image you see using the freshest blooms available.  Variations may occur depending on the season and availability.
When we are using alternate blooms, we will always try our best to maintain the overall feel and look of what you ordered.  If we feel that we cannot get a reasonably similar look to what you are asking, we will contact you directly via email or phone call to discuss the options.

Please note that images are displayed in such a way that you can see all the blooms that will be included in your bouquet.  When you have requested that these blooms be placed into a vase, we will generally arrange these vases with an all around display so that the recipient can place their gift easily on any table or counter and enjoy the flowers from all angles.  This will cause the arrangement to look slightly different than in the image.

Guarantee and returns:

Flowers! We love them! And not only because they look good - because they smell good too! So you can imagine exactly how sorry we are if any experience you have with us makes you wrinkle your brow like a wilted petal or leaves a bad smell in your nose. That's why we make it our priority to get things right the first time.
 
 Every rose has its thorn, though, and we must confess that, on rare occasions, things do go wrong. It drives us nuts, but it's one of those little things we have to live with as humans. So, if for any reason you're not absolutely 100% happy with your Valley Flowers experience, tell us about it! Everybody here works hard to develop a life long relationship with our clients and will do everything in our power to make our clients happy! Pick up the phone or send us an email -- just let us know! We will always listen to your concern and offer to put things right because we really, honestly and truly do want your experience to be a positive one.
 
Should your flowers arrive in a less then desirable state, we can assure you that it did not leave our store looking that way, though we know a lot of things can happen in the delivery process.  They are a delicate product!  
 Please email us an image of the product within 48 hours at order@valleyflowers.ca so we can determine as quickly as possible what the cause is and correct the issue.
 
Flowers are warranted for 48 hours from delivery time.
Flowers will need to be returned to our store for a refund. Otherwise an instore credit will be issued. 
No refunds are issued on any items unless there is a quality issue, otherwise a instore credit will be issued. 
Any quality issues brought to our attention after 48 hours will be  handled at our discretion. 
Unless there is an issue with the delivery, delivery fees /service fees are not refundable. 
Items cancelled once we have attempted to contact the recipient, but before we have created your gift will be charged a $5.00 service fee and remainder will be placed on in instore credit. 
For items cancelled or not deliverable during holiday seasons: 
During holidays, ie: Christmas, Valentines and Mother's Day, your flowers are reserved for you as soon as you order your gift, as we often run out of flowers during these times.  Your gift is created the day before  your requested delivery date so we can ensure it gets on the truck the next day. Should your gift not be able to be delivered through no fault of ours, (person is not in town, ect) after it has been created, there will be a 25% labour charge and the remainder will be placed as an instore credit. 
    
                                       
     **Credit Card Fee  **This is a fee charged to us by the credit card company as soon as a credit card is processed and is not refunded to us by the credit card company under any circumstances as of
    Feb 1,2021. 
    Should Valley Flowers cancel the order after it has been charged, Valley Flowers  will pay the fee.
    Service fees and credit card fees are not refundable.

    Please contact us at:

    Ph: 204.582.2394

    Email:  order@valleyflowers.ca


    Sincerely,

    Valley Flowers

    84 Hespeler Ave

    Winnipeg Mb.

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